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    Returns


     

    Return Policy

    During this challenging time, we remain committed to providing you with excellent service. For in-store purchases made after January 15, 2020 and March 18th 2020 we are suspending our normal 60-day return policy. Instead you may return or exchange these purchases in-store any time before August 30th.

    For online purchases, please note that you will not be able to return your purchase to our retail stores during our temporary closure. Please utilize our Free Returns by Mail method outlined below.

    We want you to be delighted with your purchase but if you are not fully satisfied, simply return your unworn product within 60 days for a full refund.

    Online Purchases: Follow our simple online return process and ship your unworn product back to us with your return paperwork or by visiting the Clarks store locations nearest you. Our carriers are currently experiencing delays as a result of COVID-19. Please allow an extra couple of days for us to receive and process your return.


    In-Store Purchases: Please return your unworn product with original receipt to your nearest Clarks retail store within 60 days for a full refund or exchange. If you do not have your original receipt, or if it’s been longer than 60 days, you’ll be issued a store credit for the current retail price of the unworn product. Purchases made in a Clarks store must be returned to a Clarks store. Purchases made in a Clarks Outlet store must be returned to a Clarks Outlet store location.

    At this time, our stores can only provide merchandise credit for orders made via PayPal. If you wish for a refund to your PayPal account, please refer to the Return by Mail instructions.

    Free Return by Mail

    If you would like to return your online purchase by mail, follow our simple online return process for a pre-paid shipping label. Place your item in a sturdy box and seal it with tape. Use the orginal packaging, if possible.
     

    1. Visit the Order Lookup Page
    2. Enter your order number and ship-to zip code
    3. Select the item(s) you would like to return by providing the quantity and reason code for each
    4. Print out the packing slip that goes inside your package
    5. Create & Print your pre-paid FedEx SmartPost Returns? label, and securely attach it to the package
    6. Retain your tracking number for possible future use

    Return Carriers

    USPS: You can leave your package at any United States Postal Service location as well as your own mailbox, your local Post office or postal collection boxes.

    FedEx: You can you drop your package off at any staffed FedEx location, including: The FedEx World Service Center? or FedEx drop boxes, FedEx Authorized ShipCenter? location or including it with your regular scheduled FedEx Ground? pickup.

    US Territories & Military Addresses: Your package will default to be shipped via USPS. You can leave your package at any United States Postal Service location including your own mailbox, your local Post office or postal collection boxes. You may also schedule a free postal carrier pick up with USPS.

    RETURNS TO A CLARKS STORE

    You can return your Clarksusa.com purchase to the Clarks store nearest you. To complete your return in store simply follow these three easy steps:
     

    1. Bring the unworn items you would like to return to any Clarks store nearest you.
    2. Present your original packing slip to any sales associate. Without your proof of purchase, a Clarks Gift Card will be issued for the current selling price of the item(s).
    3. To receive a refund, bring your original form of payment.

    Purchases made in a Clarks store must be returned to a Clarks store. Purchases made in a Clarks Outlet store must be returned to a Clarks Outlet store location.

    At this time, our stores can only provide merchandise credit for orders made via PayPal. If you wish for a refund to your PayPal account, please refer to the Return by Mail instructions.
     

    Refund Processing of Online Orders

    Refunds for items(s) being returned along with any applicable taxes will be credited to your original method of payment. No original shipping costs or tax on shipping costs will be refunded.

    Your refund will process after we receive and inspect your unworn products at our fulfillment center. Please allow up to two billing cycles for the credit to post to your account after your return has been processed.

    Gift Returns

    If you marked your order as a Gift, your refund will be issued in the form of a gift card. If you paid exclusively with a Clarks Gift Card, your refund will also be issued in the form of a new Gift Card for the full order amount, minus shipping and tax on shipping, where applicable. If you paid with a combination of credit card and Gift Card(s), we will refund your credit card first, up to the full amount originally charged, and a new Gift Card will be issued for the Gift Card portion of the order.

    For purchases made in-store, please visit a Clarks or Clarks Outlet Store to return products with your original receipt. Purchases made in-store must be returned at a store location.

    Exchanges

    Exchanges are not available online. To exchange a product, use our FREE online return process and place a new order for the product you would like. Otherwise, we would also recommend visiting one of our store locations. Visit our Store Locator to find a store near you.

    Please note, when returning product and placing a new order, two separate transactions will post to your credit card – one for the new order and one for the refund of the original item(s) you are returning. We do not refund original shipping charges.

     

     

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